Patient Care Coordinator

Front Desk, Scheduling and Patient Support

Location: Fargo, ND
Schedule: Full-time, Monday through Friday, with flexibility between 7:15 a.m. and 5:30 p.m.
Pay: $16 to $21 per hour, based on experience and qualifications
Benefits: Medical, dental and vision insurance, paid time off, paid holidays, short-term disability and retirement benefits

About the Role

Progress Weight Management is hiring a Patient Care Coordinator / Receptionist to join our team in Fargo.

You will be one of the first people our patients interact with, whether they are walking through the door, calling with a question or scheduling an appointment. This role is a good fit for someone who is warm, organized and comfortable juggling several things at once without losing track of the details.

You will help keep the front desk running smoothly, support patients throughout their experience with our clinic and assist the rest of the team with day-to-day administrative needs.

What You’ll Do

Patient Experience & Communication

  • Thrive in a fast-paced, patient-focused environment while maintaining professionalism, empathy, and composure.

  • Greet all patients and visitors warmly, setting the tone for a positive experience.

  • Answer incoming calls on a multi-line system, directing inquiries professionally and efficiently.

  • Schedule and manage patient appointments with accuracy and attention to detail.

  • Provide clear communication and compassionate assistance to patients regarding appointments, billing, and general inquiries.

Administrative Support

  • Process patient payments and manage account details accurately.

  • Accept deliveries, conduct weekly retail inventory, and maintain organized office systems.

  • Monitor office supplies and ensure the front desk area remains clean and welcoming.

  • Support providers and team members with various administrative tasks as needed.

Who We’re Looking For

You are friendly, dependable and comfortable being the person others come to for help.

You communicate clearly, pay attention to details and can shift priorities when the day changes quickly. You know how to stay professional when several things need your attention at once, and you do not let a busy front desk get in the way of making patients feel cared for.

You work well with a team, take initiative and notice what needs to be done without waiting to be asked every time.

Required Qualifications

  • High school diploma or equivalent

  • Strong verbal and written communication skills

  • Ability to manage multiple tasks and priorities in a busy office or clinical setting

  • Strong organization and attention to detail

  • Friendly and professional communication with patients and coworkers

  • Comfort using computers, scheduling systems and other office technology

  • Ability to handle sensitive patient information with confidentiality and professionalism

  • Reliable availability during scheduled clinic hours

Preferred Qualifications

  • Previous experience in healthcare, medical reception or patient scheduling

  • Previous customer service or front desk experience

  • Experience with electronic health record or scheduling systems

How to Apply

Send your resume and a short cover letter explaining your customer service experience and interest in the position to jobs@progressweight.com.

Applications will be reviewed as they are received. Progress Weight Management is an equal opportunity employer. We welcome applicants without regard to race, color, religion, sex, national origin, age, disability or any other legally protected status.